If you suddenly stopped receiving your monthly SSS pension, do not panic. This happens for several common reasons, and most of them can be fixed quickly.

Here are the most common reasons why SSS pensions are stopped:

• You did not complete your Annual Confirmation of Pensioners (ACOP) 

• Your bank account was closed, or your account details changed

• Your ATM card expired or was deactivated

• SSS could not verify that you are still alive

• There is an error in your personal information in the SSS system

• You started working again without informing SSS

How to Confirm That You Are Still Alive (ACOP)

Every year, SSS requires pensioners to prove that they are still living. This is called the Annual Confirmation of Pensioners or ACOP. If you missed this, your pension may be temporarily stopped.

To complete your ACOP:

• Visit any SSS branch and bring a valid ID and your UMID card

• You may also do it online through the My.SSS portal if you are enrolled

• Some SSS branches schedule ACOP events in communities — check local announcements

How to Fix a Stopped SSS Pension

Step 1: Call or Visit SSS

Go to the nearest SSS branch or call the SSS hotline at 1455. Explain your situation to a member service officer. They can check your account and tell you the exact reason your pension was stopped.

Step 2: Update Your Bank Account

If your pension stopped because of bank issues, you need to enroll a new account. Bring a valid ID and your new bank account details (account number and a photocopy of your bank passbook or ATM card).

Step 3: Submit Required Documents

Depending on the reason, you may need to submit a form or letter explaining your situation. Your SSS officer will guide you on what documents to bring.

Step 4: Wait for Re-activation

Once the issue is resolved, SSS will re-activate your pension. You may also receive the pension amount you missed while it was stopped, called "back pay."

Important Tips

• Do not wait too long before reporting a stopped pension — the sooner you act, the faster it gets fixed

• Keep a photocopy of all documents you submit to SSS

• Always update your contact number and address with SSS so they can reach you

• Ask a trusted family member to assist you if you find it hard to go to SSS yourself

Your SSS pension is your hard-earned right. If it stops for any reason, you have every right to ask SSS to fix it right away.